Editorial Dept. Voz de la Diaspora
The Savior – respond.io founded in 2017 by Gerardo Salandra, a young Salvadoran entrepreneur passionate about business and Artificial Intelligence, in the company of Hassan Ahmed and Iaroslav Kudritskiy, respond.io created an omnichannel messaging inbox and found immediate success in countries like Hong Kong, Singapore, India, Thailand, Philippines and Malaysia.
Since then, respond.io has introduced advanced analysis tools, automation and marketing built from the ground up for messaging. Thanks to that, more of 10.000 Business, among which are heavyweights in the sector such as McDonald's, Radisson Hotels, Toyota, Subway, Honda, Yoho, Roche, ShareChat and Bigo, have taken advantage of the social and conversational commerce revolution.
“We have created an incredible infrastructure to serve these huge customers: we process more than 140 million messages per month”, afirma Hassan Ahmed, chief technology officer respond.io.
“These metrics are hardly made public, but from what i have checked, It is a leading figure in the sector.; for example, is at least 10 times more messages than our biggest European competitor, Trengo”.
respond.io, a SaaS platform (Software as a Service) social and conversational commerce company based in Malaysia, announces that it has closed a series A financing of 7 millions of dollars. The round was led by Headline Asia with the participation of AltaIR Capital, Smart Partnership Capital, Sterling Oak Group y Calendula Ventures.
respond.io has multiplied by 25 its revenue from the previous round and will use the funding to continue its push into big business, expanding its extensive set of integration capabilities, expanding from its headquarters in Asia to build a presence in Latin America, Middle East and Europe.
“The latest wave of innovation in digital commerce was started by small brands using Instagram. Uses social commerce to drive shoppers to tailored social accounts and enables consumers to speed up their purchasing decisions through WhatsApp and other messengers”, signed by Gerardo Salandra, CEO of respond.io. “We've built a platform that enables multinational brands to deploy that groundbreaking strategy at a scale of a million conversations a day across dozens of teams.”.
respond.io is on track to lead the global market with social to conversational commerce solutions across the world's largest brands, national retailers and other companies.
“It's been a while since I've seen a company with this growth trajectory”, afirma Akio Tanaka, socio director de Headline Asia. “The most impressive thing is that everything that has been achieved so far has been with an organic growth strategy of marketing plus product.. I'm excited to see what's to come”.